We help businesses automate, integrate & streamline

TheTrueCall is developed and operated by Cloud Driven Sdn Bhd (Malaysia) (Company No: 202201023736 (1469433-V)).

We built TheTrueCall as a next-generation AI Cloud Call Center platform designed to simplify communication, reduce costs, and scale effortlessly. Whether it’s AI voice agents handling routine calls, or human agents managing complex interactions, TheTrueCall combines the best of both worlds to deliver exceptional customer experiences.

250+

250+ Businesses already use TheTrueCall to manage customer communications

90%

90% Average reduction in missed calls & wait times

1.5M+

1.5M+ Customer conversations powered across multiple industries

20+

20+ Countries where TheTrueCall is trusted

Our Mission

To empower businesses, governments, and organizations with intelligent communication tools that improve efficiency, cut costs, and make customer support available 24/7 in multiple languages.

Why TheTrueCall?

✅ AI + Human Hybrid – Automates routine calls while giving agents the tools they need to excel.

✅ Inbound & Outbound Ready – From sales campaigns to citizen hotlines, we’ve got it covered.

✅ Multilingual Support – Speak to customers in their preferred language (32+ languages supported).

✅ Scalable & Secure – From startups to national-level initiatives like MYDigital ID, TheTrueCall grows with you.

✅ Customizable – White-label ready, flexible integrations, and API-first architecture.

Integrity

We ensure transparency, accountability, and honesty in everything we do.

Privacy

Security is built-in; your data and customer information stay protected.

Customer Support

Always-on assistance with AI + human support to back your success.

Authenticity

Real conversations, real connections, powered by AI with a human touch.

Our Team

Our passionate team is on a mission to redefine how organizations communicate:

Sara Farooq

CPO

Aina Mahmud

Head of AI

Dr Hamidun

CFO & founder

Farid Rahman

CTO

Richard Templar

HR Manager

Nur Aisyah

Product Designer

Aisyah Rahman

Quality Assurance Manager

Katie Mike

Product Owner

TheTrueCall transformed our hotline operations. We reduced waiting times by 70% and our customers now get instant responses in Bahasa Malaysia and English..