In a world where every second counts, customers don’t want to wait on hold or dig through emails to check an order. They want answers—fast.
With The True Call’s AI-powered call center, you can now automate order tracking through voice, giving users instant access to their order status, billing history, or subscription details—just by calling.
No spreadsheets. No guesswork. Just a clean, powerful dashboard that puts your business performance front and center.
What Is Order Tracking on The True Call?
Order Tracking is a call-integrated feature that gives users instant access to their order and billing information—through AI or live agents.
Whether a customer calls to ask:
“Where is my order?”
“When does my subscription renew?”
“Did my payment go through?”
Your AI assistant or agent can instantly retrieve the answer—with real-time data pulled directly from your admin dashboard.
Why Order Tracking Through Calls Beats Manual Systems
While most platforms rely on apps, portals, or emails to show order status, The True Call brings it back to what people trust: real conversations.
Our AI call center doesn’t just answer calls—it intelligently pulls user-specific data from your system, including:
Order history and current status
Billing and payment records
Subscription renewals or plan changes
Failed payments and required follow-ups
This means your customer gets what they need without opening a ticket, waiting for an email, or speaking to multiple reps.
Key Features That Power Voice-Based Order Tracking
Real-Time Data Retrieval
AI or live agents access up-to-date order and billing info instantly—no delays, no confusion.
Natural Language Understanding
Callers can simply ask, “What’s the status of my last order?” and the system understands and responds appropriately.
Integrated Admin Dashboard
You control everything from one place—orders, billing, and call performance—all connected.
Automated Follow-Ups via SMS or Callbacks
Missed a payment? Delayed shipment? The system can automatically notify users through voice or SMS based on order events.
Secure and Compliant
Customer data is protected with encrypted access and clear permission workflows.
Use Case: A Customer Calls to Ask…
“Where’s my package?”
The AI checks order status → responds with ETA and tracking link
“Did my payment go through?”
It verifies billing status → confirms or flags a failed transaction
“Can I upgrade my subscription?”
It pulls their current plan → offers available upgrades → connects to agent if needed
This is Order Tracking designed for voice, not just visual dashboards.
How Admins Use It Behind the Scenes
Log in to your Admin Panel
Enable Order Tracking for AI or agent-assisted calls
Map voice queries to order data fields (e.g. shipping status, payment date)
Track all interactions in real time from your dashboard
Export data if needed for audits or accounting
Your team stays in control, while your callers get faster answers with less friction.
Why It Matters
For Admins:
Less manual support work
Faster resolution of billing/order issues
Clear, actionable insights on user behavior
For Customers:
Instant answers via voice
No need to log in or wait for support
A better, more human experience—even when it’s automated
Bring Voice to Order Tracking—Only with The True Call
Customers still prefer to call when it really matters. By embedding smart order tracking into your AI-powered call center, you’re turning voice into a fully capable self-service channel.
No more long wait times. No more scattered systems. Just one call—and they have what they need.
See how The True Call brings order tracking into the age of AI-driven voice.
Explore Now at thetruecall.com
Smarter Voice AI Platform
TheTrueCall gives your business a voice—one that’s intelligent, responsive, and available 24/7.
Human-like conversations
TheTrueCall delivers real-time, human-like voice experiences built on state-of-the-art conversational AI. Whether it’s support, sales, or surveys—our voice agents speak, listen, and act with unmatched precision.
70% automation rate
Resolve over 70% of inbound queries without human intervention. Let AI handle the repetitive, so your team can focus on what matters.
Multi-channel
Seamlessly connect voice AI with your CRM, WhatsApp, SMS, and more. One AI. All your channels.
Outbound campaigns
Run thousands of calls in parallel—automated reminders, lead follow-ups, and feedback collection. Faster outreach, better engagement.
Your Smartest Team Member Never Sleeps
Let TheTrueCall handle calls, answer questions, and follow up—so your team can focus on what matters most.
Frequently Asked Questions (FAQs)
Yes. The Order Tracking feature supports both one-time purchases and recurring subscriptions, making it easy to manage different payment types.
Absolutely. The system sends alerts and visual cues in your dashboard whenever a payment fails, so you can act quickly.
Yes. You can export transaction histories and billing data in standard formats (CSV, Excel) for further analysis or integration with other systems.