Voice builds trust. SMS drives results. Together, they deliver impact.
At The True Call, we know that your call center is the backbone of customer communication. But what happens after the call ends—or when no one picks up?
That’s where the SMS Manager comes in.
Integrated directly into your True Call platform, SMS Manager automatically sends follow-up texts after a call — confirming orders, sharing appointment details, or reconnecting with missed callers. No manual effort. No switching tools.
With SMS Manager, you can:
Send order confirmations immediately after a call
Follow up automatically after missed or unanswered calls
Remind customers of upcoming appointments or actions
Track SMS delivery status in real time
Keep a complete record of calls and texts in one dashboard
All messaging is handled inside your True Call interface — secure, fast, and organized.
Automated Follow-Ups That Drive Action
SMS Manager works in sync with your live calls. Agents don’t need to write or send messages — it happens automatically based on the outcome of each call.
How it works:
Agent completes or misses a call
SMS is triggered automatically — confirmation, reminder, or callback request
Delivery status is tracked in real time
Call and SMS logs are saved together for full context
Examples:
“Your order has been confirmed for 3 PM today.”
“We missed your call. Reply to this message or we’ll call back shortly.”
“Reminder: Your appointment is scheduled for tomorrow at 9:00 AM.”
Set your logic once — and let SMS Manager take care of the rest.
Why Call Centers Rely on SMS Manager
Faster Conversions
Turn interest into action by sending immediate confirmations or follow-ups via SMS.
Fewer No-Shows
Automated reminders reduce missed appointments and forgotten commitments.
Lead Recovery
Re-engage customers who didn’t answer with a simple, well-timed text.
Full Visibility
Keep track of every communication — voice and text — in one place for compliance, clarity, and customer care.
Built Into Your True Call Platform
No third-party apps. No switching systems. Just smart automation, fully embedded in your dashboard.
Included features:
Contact book integration for personalized messaging
No-code automation based on call outcomes
Searchable message history and downloadable logs
Secure and encrypted message delivery
Ready to Add Smart Follow-Ups to Your Call Center?
The True Call helps your team focus on what they do best: building trust through conversation. SMS Manager takes care of the follow-through — efficiently, automatically, and reliably.
Start now and experience how voice and SMS together can improve your results.
Get Started at thetruecall.com
Smarter Voice AI Platform
TheTrueCall gives your business a voice—one that’s intelligent, responsive, and available 24/7.
Human-like conversations
TheTrueCall delivers real-time, human-like voice experiences built on state-of-the-art conversational AI. Whether it’s support, sales, or surveys—our voice agents speak, listen, and act with unmatched precision.
70% automation rate
Resolve over 70% of inbound queries without human intervention. Let AI handle the repetitive, so your team can focus on what matters.
Multi-channel
Seamlessly connect voice AI with your CRM, WhatsApp, SMS, and more. One AI. All your channels.
Outbound campaigns
Run thousands of calls in parallel—automated reminders, lead follow-ups, and feedback collection. Faster outreach, better engagement.
Experience The Future of Voice Support
AI-powered agents that answer, assist, and resolve—24/7, without missing a beat.
Frequently Asked Questions (FAQs)
Yes. The SMS Manager supports sending bulk messages to multiple contacts, making it ideal for updates, announcements, or marketing campaigns
Standard SMS length is 160 characters per message. Messages longer than that are automatically split and reassembled on the recipient’s device.
Absolutely. You’ll see real-time delivery reports for every message, including whether it was delivered, failed, or still pending.